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Services & Support

Your Path to Success

Apptio has the knowledge, experience and best practices to guide you on your Technology Business Management journey.

Service Offerings

Whether you're a novice or a seasoned veteran, we have the support you need to be successful


Education services

We equip your power users and project teams with the knowledge and skills to put TBM processes into practice. For Apptio power users, we offer a subscription-based education plan that provides unlimited access to self-paced and virtual instructor-led education. We align your project teams to the TBM vision with private classes delivered virtually or in-person.


Professional services

We offer jumpstart and consulting services to onboard your Apptio applications to meet your strategic business objectives as you progress on your journey. Our onboarding approach and best practices are based on implementing hundreds of customers of all sizes and from all industries. With Apptio, you have the peace of mind that comes from partnering with the market leader.


Success programs

To help you be wildly successful and realize the full value of Apptio, all customers are enrolled in our standard success program. You receive health checks, roadmap plans, best practice tips, access to Apptio Community within TBM Connect, and other resources to support adoption and create momentum. For those who need more, Apptio also offers premier programs.

About Apptio Customer Success

The market leader

You're joining hundreds of customers who choose Apptio for their TBM solution. Plus, as the technical advisor to TBM Council, Apptio provides you with a community of experts supporting your success.

TBM experts

Our service experts have deep knowledge in IT, finance and analytics, plus the practical best-practice guidance in people, process and technology to guide you to achieve your business objectives. 

World-class onboarding

Our world-class service practice with a proven onboarding approach is designed for quick time-to-value for your organization. Choose from existing packages or create a customized option that's right for you. 

Solution adoption

We provide a lifetime engagement model to support you at every step of your journey, plus a global TBMA Community. Establish goals and key performance indicators to measure your success.